We put customer care as our number one priority. We want happy customers and happy readers! In every instance, we recommend sending us an email with your query, issue, or anything at all to do with our book boxes, accounts, products, or services. We love to hear from you.
Please be assured we will do our very best to help you!
Shipping and Returns
This policy is in addition to your legal rights.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and accompanied by your invoice. Please do not send your purchase back to the manufacturer(s).
There are certain situations where only partial refunds are granted: (if applicable)
* Book with obvious signs of use
* Any item not in its original condition not due to our error.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. Items returned successfully will be credited to the account that was originally used to purchase the items. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable): If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Exchanges (if applicable): We can replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com
To return your product, please use this address: The Travelling Reader, Unit 25837, Courier Point, 13 Freeland Park, Wareham Road, Poole, Dorset, BH16 6FH, UK
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We don’t guarantee that we will receive your returned item. We suggest you gain proof of postage from the post office.
Our book boxes are a fantastic resource for children and, as such, make great additions to bookstores and other gift shops. If you would like to know more about selling our boxes in your shop, please get in touch with us at firstname.lastname@example.org to learn more about our wholesale buying options.
If you have a Great British book or product which would fit in well with our Junior Travelling Reader book boxes we'd love to hear from you! Please contact us at email@example.com with Junior Travelling Reader in the subject line.
Our subscription store and shop are hosted by Wix. They provide us with the online e-commerce platform that allows us to sell our products and services to you. You can use all major credit cards through this service including PayPal.
We welcome any interest in our boxes from the media. If you would like to feature our boxes, please get in touch with us at firstname.lastname@example.org to discuss your ideas.